Returns

 

You shall be entitled to Refund, replacement or exchange of products within 7 days from the date of delivery;

                                                                                                                                                                                                                                                                                                                    Dogs related Products: Dog Toys, Brushes & Combs, Bathing Accessories, Dog Clothing, Dog Accessories, Collars, Harness & Leashes, Dog Beds & Mats, Dog Houses, Kennels & Carriers;

Cats related Products: Cat Brushes & Combs, Cat Bathing Accessories, Cat Bow Ties, collars & leashes, Cat Bed, Scratchers & Furniture, Cat Carriers & Strollers, Cat Toys

Note: If it is a case of exchange, it shall be subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount paid.

The pickup agent/courier boy shall be entitled to refuse to accept the product intended to be returned or exchanged, if any of the following conditions:

• If return/exchange request is initiated after the prescribed number of days mentioned hereinabove from the delivery of the products.
• Returned without original packaging including, price tags, labels, freebies and other accessories;
• If original packaging is damaged;
• If Serial Number (EN Code/bar code) is tampered with not readable;
• Product is damaged due to use, misuse, overuse or altered;
• Defective products that are not covered under Seller/Manufacturer’s warranty; or
• Product is used or altered.  

1. Refund of Cancelled / Returned Order

Cancellation before shipment of products or refund for cancellation of services in accordance to Clause 1(a) of the Cancellation & Refund Policy- Refund shall be processed within 24-48 hours and refunded to you in accordance with RBI Regulations within 07-14 business days, post processing of cancellation request; and for cancellation after shipment of products or for the refund of the returned products the refund shall be processed within 24-48 hours from the time products are received back and verified at our warehouse and shall be subject to the following:

• For payments through credit/debit cards or net banking: the refund shall be strictly processed to the same credit card / debit card / bank account using which the payment was made, within 24-48 business hours of receipt of products at warehouse. It may take 07-14additional business days for the refund to reflect in your account.
• For Cash on Delivery (COD) transactions: All COD refunds shall be made through the account transfer as per the details shared by you through the Platform including the image of cancelled cheque; or
• Credit wallet: A hassle-free option of refund provided by us and if opted by you, which can be used for future transactions for our products and services through our Platform.